Software shouldn’t suck.
It should do the thing you came for, without a maze of menus, unnecessary steps or nonsense. The complexity is ours to deal with. You should get a product that makes sense.
Software shouldn’t suck.
Simple products. Privacy built in.
People you can actually reach.
01 / Why we exist
We build software companies that solve real problems, keep things simple, protect people’s privacy, and stay close to their customers.
These are the sorts of companies Pragmatic aims to build. The work should make the case.
It should do the thing you came for, without a maze of menus, unnecessary steps or nonsense. The complexity is ours to deal with. You should get a product that makes sense.
The best way to protect data is often not to collect it in the first place. We aim to keep only what the product needs to work, what helps us understand a failure, and what we’re required to keep. Give every bit of data a purpose and a sensible lifetime. ‘It might be useful someday’ isn’t a reason.
Focus on the job people need done. Make it work properly. Use enough information to figure out what’s broken, fix it, and get back to making the core product better.
Customers should be able to speak to the people building their software. Give them a real email address, pick up the phone, and take their problems seriously. Good support is part of the product.
Explain what the software does, what data it needs and where its limits are. Back security claims with things people can verify. Earn trust through the way the product works and the way we treat people.
Simple, useful products. Privacy built into the decisions. People who give a shit on the other end. These are the sorts of companies Pragmatic aims to build.
I believe software shouldn’t suck. Nobody wants to spend their day decoding complex menus or dealing with nonsense. I want to build things that do their job properly, keep as little of your data as possible, and come with people you can actually reach when something goes wrong. That might be a disaster for data mining. For customers, it’s fucking sexy.
Pragmatic was founded by Will Hackett, a software engineer and nerd to the core. His writing ↗
02 / The identity
Monochrome is the identity. The products keep their own palettes. No lime, red or compulsory accent.
Arial, Helvetica, sans-serif for company copy. Big, bold headlines. Readable paragraphs. The logo is artwork, not a font recommendation.
Plain words. Specific claims. A little humour. Swearing when it has a point. Calm and exact when something has gone wrong.
03 / A little personality
The P is the character.
The P itself is the character. Square eyes. A stepped smile. A curious glance, a quick wink and a small hop. Everything lands on a grid.
For welcomes, thanks and the occasional sign-off. The formal logo stays still. The animation rests when reduced motion is requested.
Square shapes. Stepped motion. No tracking, scripts or requests in the SVG.
05 / The family
Previously: Jamie, an AI service. Archived.
SVG masters, PNG exports, favicons, the animated character, footer components, mission, manifesto and brand guide.
Editorial references: Signal Foundation37signalsPanicSource notes
The manifesto describes what Pragmatic aims to build. Current product claims follow each product’s actual behaviour. This is a local brand kit preview; no product site has been changed.