Pragmatic exists because I think solving problems with software should be simple. It should protect people’s privacy and keep customers close. That’s it.
Start with simple. You came to do something, not to decode a maze of menus or work around somebody else’s mess. If I’ve done my job properly, you won’t think about how the software works at all. It will just make sense.
Then comes privacy. The best way to protect data is often not to collect it in the first place. So I focus on keeping three things: what a product needs to work, what helps me find out what’s broken, and what I’m legally required to keep. Holding data because it might be useful someday is stupid.
I’d rather spend my time making the core product better than finding new ways to track the people using it. And I want to be clear about what my software does. That means being up front about what data it needs and where its limits are. That’s how I want Pragmatic to earn your trust.
And then you. I want to stay close to the people using what I build. You should be able to email me and tell me what’s broken. I want to hear it. As Pragmatic grows, I want that to stay part of how we work. Good support isn’t an extra. It’s part of building something people can rely on.
Simple, useful products. Privacy built into the foundations. Someone who gives a shit on the other end. Those are the companies I want Pragmatic to build.